How? We include your team in the design and delivery process and we use some clever feedback techniques so that they learn to adjust and accelerate their own learning. That means your customers get a better experience—one your employees are proud to deliver.
“Mike worked for iPay Technologies on several engagements, helping guide our fast growing company with important tools and language for helping the company grow effectively as it grew at a blistering pace. He helped us become an adaptive enterprise that developed the process capabilities we needed when we needed them, and helped us better define the experience we wanted our new managers and associates to have when joining our company. Mike is astute in his insights, and brilliant at seeing what his clients may not see because they are "too close to it." Mike will shake things up for your organization in a good way, in a way that delivers lasting results.”
Michael Barrack, Managing Director at Accume Partners